You are here: FAQ Frequently Asked Questions About bioethanol-fireplace.co.uk Do you have a physical store? I'm a new customer - how do i buy your products? How to get in contact with bioethanol-fireplace.co.uk How does your price guarantee work? Can I order by phone? Are your products stored in your own stock? Is it possible to pick up my order myself? How does your customer service work? Return policy Proper packaging of goods Questions about products and wares The product that I'm seeking is sold out – will this product be available again? I need further information about a product Can I see the fireplaces before purchase? General questions about bioethanol fire How do I fill a bioethanol fire? Can I hung up a bioethanol fire to any wall? How do I clean a bioethanol fire? How do I change a traditional fireplace to a bioethanol fire? How do I extinguish a possible fire? What is the danger of buying too cheap bioethanol fire? Questions about you order Is it possible to pick up my order myself? Can I change my order? Questions about payment When will I be charged for my order? Questions about delivery How long is the expected shipping time? How much does shipping cost?