At Bioethanol-Fireplace.co.uk we highly value customer service. Therefore, we are ready to help you answer your questions; both before, during, and after purchase.
You can contact us by phone, e-mail or live chat.
You can also send us your question by using the contact form on this page.
Frequently asked questions
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VAT registered in the UK
VAT no: 374 0494 09
Phone: +44 1224011575
Chat: Use our live cat in the right corner
If you need to get in direct contact with one of our staff, you can find their contact information here.
Customer service opening hours
Monday - Friday: 8:00am-3:00pm
Please not that due to lower staffing on weekends, waiting time may occur on Saturdays.