Contact Bioethanol-Fireplace

At we highly value customer service. Therefore, we are ready to help you answer your questions; both before, during, and after purchase.

You can contact us by phone, e-mail or live chat.

You can also send us your question by using the contact form on this page.

Frequently asked questions

Perhaps we already have the answer for your question?

Take a look at our page with answers to all our FAQ's

Contact form

We aim at responding all enquiries within 24 hours on weekdays. 

Contact information

VAT registered in the UK


VAT no: 374 0494 09


Phone: +44 1224011575


Chat: Use our live cat in the right corner

If you need to get in direct contact with one of our staff, you can find their contact information here.

Customer service opening hours

Monday - Friday: 8:00am-3:00pm

Saturday: 9:00am-12:00noon

Please not that due to lower staffing on weekends, waiting time may occur on Saturdays.