Profile
Favorites
Order History
Free UK Delivery on Orders Above £99!
Bioethanol-Fireplace.co.uk offers free shipping on orders above £99!
You can choose to get your order shipped with a variety of different shipping companies; Parcelforce, UPS, and Dachser, etc. But we reserve the right to change for a different courier if your parcel is too large for the chosen courier.
Most orders placed before 3pm will be shipped the same day.
A lot of orders are shipped on pallets. Read here for more information on pallet deliveries.
All customs and taxes are included in the total price of the order.
Delivery UK
| Delivery - UK Mainland | Lead time |
 UPS - Delivery |
Next day |
| UPS Express - Delivery |
Next day before 10:00 |
 Palletforce - Pallet |
1-2 days |
Orders less than £99 is charged with a shipping fee of £9
Delivery Ireland
| Delivery - Ireland | Lead time |
| Ireland | 4-5 days |
Orders are shipped without any custom fees. Shipments to Ireland will be shipped from our European warehouse in Denmark to avoid custom. Delivery charge is £19. We don't delivery bioethanol fuel to Ireland
Delivery Isle, Jersey and Guernsey
| Delivery - Islands | Lead time |
| Isle of Man | 4-5 days |
| Jersey | 4-5 days |
| Guernsey | 4-5 days |
| Others on request | Contact |
| International | Table below |
Orders are shipped free of vat. Delivery is £89. We don't delivery bioethanol fuel to Islands and Ireland
International Delivery
| Country | Price £ | Vat rate | Lead time |
| Belgium | 19 | 21% | 2 Days |
| Bulgaria | 19 | 20% | 5-6 Days |
| Croatia | 19 | 25% | 4-5 Days |
| Cyprus | 59 | 19% | 5 Days |
| Czech Republic | 19 | 21% | 3 Days |
| Denmark | 19 | 25% | 1 Day |
| Estonia | 19 | 20% | 5-7 Days |
| Finland | 19 | 24% | 2-3 Days |
| France | 19 | 20% | 2-3 Days |
| Greece | 59 | 24% | 4-6 Days |
| Hungary | 19 | 27% | 3 Days |
| Ireland | 19 | 23% | 5 Days |
| Italy | 19 | 22% | 3-5 Days |
| Latvia | 19 | 21% | 5-6 Days |
| Lithuania | 19 | 21% | 4-5 Days |
| Luxembourg | 19 | 17% | 2 Days |
| Malta | 19 | 18% | 4 Days |
| Netherlands | 19 | 21% | 2 Days |
| Norway | 59 | 23% | 3 Days |
| Poland | 19 | 23% | 3 Days |
| Portugal | 19 | 23% | 4-5 Days |
| Romania | 19 | 19% | 4 Days |
| Slovakia | 19 | 20% | 3 Days |
| Slovenia | 19 | 22% | 3-4 Days |
| Spain | 19 | 21% | 3-5 Days |
| Sweden | 19 | 25% | 3-5 Days |
| UAE | Contact us | 0% | 1-2 Weeks |
| United States | - | - | Contact us |
| Other destination | Contact us | 0% | Contact us |
Delivery Time
Normal lead time is 1-2 business days. We always try to ship all orders as soon as possible, and if you order a stocked item before 3pm on a business day we will usually get your order shipped the same day.
However, some fireplaces require that we send them on pallets and this is unfortunately not always possible to do with same-day shipping.
Non-inventory products
We do not have the opportunity to keep several of our branded products in stock. Often these fireplaces come in many different configurations and are therefore first produced when ordered. The delivery time for these products will therefore usually be around 10-14 business days.
Tracking
As soon as we complete and pack your order, tracking information will automatically be sent to your email address, where you will be able to track the package until delivery.
If you do not receive any tracking information - please contact our customer service where we will be able to help you.
Products in Stock
At Bioethanol-Fireplace we know that waiting can be difficult. That is why we always try to have as many of our fireplaces and products in stock so we can ship your order as soon as possible.
To see if a product is in stock - look for the stock indicator on the different product pages.
Custom Made Products
If you need a custom-made fireplace in tailor-made dimensions, colours, etc., the production and delivery time will vary. The expected delivery time is therefore agreed with our customer service when ordered.
Return
Do you wish to return an item, please check out our return form, which we will ask you to fill in and complete.
UPS
We have chosen UPS as delivery partner for Bioethanol-fireplace.co.uk, because we can always rely on them delivering our goods to our customers on time and they handle all goods with great care.
UPS's great delivery service creates great value for us as a company, and helps to make our daily operation run smooth.
Palletforce
At Bioethanol-fireplace-co.uk, we take great pride in keeping our promises to our customers and making sure we always deliver on time. Therefore, we have chosen to cooperate with Palletforce. They help us deliver our larger products all over the UK.
With Palletforce, we can always count on the fact, that they handle the goods with care, so we very rarely experience transport damage. All in all, working with Palletforce creates great value for Bioethanol-fireplace-co.uk.