Returns & Exchanges wishes that our customers are fully satisfied with their purchased products. Should you against expectation wish to return an item that is possible.

We will ask you to follow the process below. This will ensure that returned goods and complaints will be handled most optimally for both you and us.

Note: We only handle returned goods if the return form is completed and the return note is printed, completed, and enclosed with your package.

Bioethanol Fireplace - Blue Water House
11A Central Park Trading Estate
Westinghouse road - Trafford park
M17 1PR
United Kingdom

1. Fill in the Form

Fill in the return form. In the comment field, please enter whether it is an exchange, complaint, or another issue that is the cause of the returned goods.

Return Form

Damaged Product upon Arrival

Contact customer service immediately and no less than 48 hours after receiving the item.

If you do not contact our customer support about freight damage within the above-mentioned timespan, is in no way obligated to refund and/or replace the damaged product.

Important Note for Returns

Upon return, it is the customers responsibility for the risk of the goods' accidental treatment or deterioration during the return transport. Bioethanol-Fireplace is under no obligation to reimburse any additional costs associated with the consumer having explicitly chosen a different and more expensive method of delivery than the standard delivery provided by Bioethanol-Fireplace. You, as a customer, have full responsibility for the returned goods until they are physically returned to Bioethanol-Fireplace. Therefore, always get a track and trace number for the package, so it can be traced.