How does your customer service work?

Information about our customer service

At customer service is a critical component of our strategy. We prioritize customers highly and we are always ready to advice on any project involving bioethanol fireplaces. There are no stupid questions, so please contact us, if you want the expertise from one of our employees. We have experts in the various product groups, so our customers can always expect a fulfilling and helpful answer. We can be contacted directly by email, chat or phone.

Contact by email

We strive to answer all emails within an hour in our normal office hours 09:00 a.m. – 06:00 p.m. If you have any questions outside our office hours, we try to answer them as fast as possible.

We recommend to contact us by email, as we have learned that we can provide the most detailed and descriptive answer or offer in writing. This contact form is recommended especially for obtaining tender or dealer cooperation.

Contact us by chat

We try to have our chat function open in our office hours on weekdays. Via the chat we can provide fast and accurate answers. This contact form is extremely useful if you want a quick answer to a question about our product, or if you are in search for a particular product.

Contact us by phone

+45 25 94 60 25

We’re always available by phone on weekdays between 10:00 a.m. to 04:00 p.m. Our customer service department is extremely competent and we have several experts in various fields. Therefore, we can quickly guide you through to the most competent employee, if a really detailed and thorough description of a product is required.

Back to Frequently Asked Questions